YOUR PRIVACY MATTERS
Privacy Policy
We value the trust you place in us. This page explains how Soulmate Saurav collects, uses, and protects your information when you connect with our website, programs, and services.
AT A GLANCE
Our promise to you
We collect only what helps us provide a smooth, supportive experience. We do not sell your personal information, and we use reasonable safeguards to keep it protected.
Browse this policy
This Privacy Policy applies to the Soulmate Saurav website and the services offered through it. By using our website or making an enquiry, you acknowledge the practices described below.
Information We Collect
We may collect information that you provide directly to us when you contact us, register for a program, book a consultation, or make a purchase. This can include your name, email address, phone number, billing details, and any message or information you choose to share.
We may also receive limited technical information when you use our website, such as device type, browser, pages visited, and approximate location derived from your IP address.
How We Use Your Information
We use your information to respond to your requests, deliver programs and sessions, process payments, send important booking or service updates, and improve our website and offerings.
- To confirm and manage your purchases, registrations, and consultations.
- To communicate service updates, replies, and support information.
- To understand how our website is used and make it more helpful.
- To send relevant updates where you have agreed to receive them.
Payments & Booking Information
When you make a payment, it is processed through a secure third-party payment provider. We do not store your complete card, UPI, or bank account details on our website. We retain only the transaction information needed for confirmations, accounting, and customer support.
Data Security & Retention
We take reasonable administrative and technical measures to protect your personal information. No method of transmission or storage is completely secure, but we work to reduce risk and limit access to authorised people and providers only.
We keep information for as long as necessary to provide our services, meet legal or accounting obligations, resolve disputes, and enforce our agreements.
Your Choices & Rights
You may ask to access, correct, update, or request deletion of the personal information we hold about you, subject to legal and service-related requirements. You may opt out of promotional emails at any time by using the unsubscribe link or contacting us directly.
Children's Privacy
Our website and programs are not designed to knowingly collect personal information from children without appropriate parental or guardian involvement. If you believe a child has provided personal information to us, please contact us so that we can take appropriate steps.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. The latest version will always be available on this page with the revised date shown above.
QUESTIONS ABOUT PRIVACY?
We're here to help.
For any privacy-related question or request, please write to us and we will respond as soon as possible.